Non-English calls go unmonitored, BPO vendors go unaudited, and interpreter lines have 0 visbility.
Manual QA teams can only review a fraction of interactions. Often times it's expensive and difficult to audit non-English calls, BPO vendors, and interpreter lines.
Health plans often sample a small portion of their member & provider calls - leading to compliance blindspots and higher appeals.
BPOs send shiny summary reports, but health plans lack assurnace of the quality of thier vendor calls.
If your QA team only speaks English, millions of translated calls go entirely unreviewed. You are blindly trusting interpreters with strict CMS compliance scripts.
CMS audits health plan call centers and the effects of infractions can be millions in fines or a downgrate in star ratings.
Audit every call with 100% visibility, 360 vendor accountability, and 0 additional QA hires
Integration: We connect directly to your call center infrastructure to automatically pull 100% of raw audio recordings.
Examples: Genesys, Salesforce, Intercom, Zendesk
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How it works: Specialized healthcare AI processes audio - accurately transcribing medical terms and translating non-English calls.
Language Offerings: transcribe & translate medical terms in 32+ languages natively
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Scoring: Grade 100% of calls against strict CMS marketing and compliance guidelines. Instantly flag missing disclaimers and out-of-compliance agents.
Request DemoLearn what Mizzeto's QA solution is, how it helps health plans, and what the key benefits are for contact center QA teams.
Our AI-powered contact center QA platform automates call audits across 30+ languages, surface compliance risks and coaching opportunities in real time, and scale from sampling 1-2% of calls to reviewing 100% without hiring additional staff.
Health plans using Mizzeto typically see: reduced manual QA workload, audit coverage expanded from 1-2% to 100% of calls (including 30+ languages), faster agent feedback loops, and stronger compliance posture before CMS audits.
Results include:
- 78%+ reduction in manual QA workload
- 100% audit coverage across all member and provider
- 3-8% CSAT increase within 8 months
Mizzeto integrates with leading contact center technologies and healthcare platforms including your CRM, telephony system, and workforce management tools. This allows you to automate QA workflows, target specific call populations for review, and share compliance reports across teams with minimal disruption.
Yes - multilingual QA is core to what we do. Mizzeto audits member calls in 30+ languages, enabling health plans to evaluate interactions with LEP (limited English proficiency) populations that traditional QA programs miss entirely. This ensures consistent service quality across all member demographics while reducing Title VI and Section 1557 compliance risk.
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